第一章 单元测试
1、单选题：
The following are the basic premises for room upgrading EXCEPT:
选项：
Averbooking
B:double selling
Cut of order
D:equipment damage
答案: 【out of order
】
2、单选题：
The Reservations Department is responsible for carrying out the following duties EXCEPT:
选项：
A:Updating the periodical report of guest resources
B:Receiving the reservations
C:Waking the guest up on time the next morning
D:Taking care of all reservation-related procedures
答案: 【Waking the guest up on time the next morning
】
3、单选题：
Which is the duty of a concierge?
选项：
A:Updating the periodical report of guest resources.
B:Keeping in contact with guest resources.
C:Maintaining accurate files on all reservations.
D:Handling baggage for hotel guests.
答案: 【Handling baggage for hotel guests.
】
4、单选题：
To reduce customers’ complaints, we are not supposed to:
选项：
A:Stay quiet and listen
B:Avoid difficult clients
C:Resolve ahead of time
D:Identify complaints
答案: 【Avoid difficult clients
】
5、单选题：
Which should be the first step of check-out service:
选项：
Aresenting the bill and total to the guest.
Brinting the bill for the guest.
C:Asking if the guest has recently signed any new bills.
D:Answering any questions concerning the bill that the guest may have.
答案: 【Asking if the guest has recently signed any new bills.
】
第二章 单元测试
1、单选题：
What should the room attendant do when the luggage arrived at the floor before the team gusts live in the rooms:
选项：
A:Take the luggage to a safety place
B:Open the doors
C:Check the room numbers and deliver the luggage one by one
D:Check the luggage
答案: 【Check the room numbers and deliver the luggage one by one
】
2、单选题：
Which is not in the same class of word with ”towel rack”:
选项：
A:Sofa
B:Bathtub
C:Washing basin
D:Toilet
答案: 【Sofa
】
3、单选题：
What should the room attendant say when knock on the guest’s door:
选项：
A:I’m room attendant.
B:Housekeeping.
C:Housekeeping. May I come in?
D:Is there anybody inside?
答案: 【Housekeeping. May I come in?
】
4、单选题：
Which is NOT included in the personal laundry service for the guests:
选项：
A:Shoe shining
Baundry
C:Replacement
Dressing and ironing
答案: 【Replacement
】
5、单选题：
What personalized housekeeping service can help the guests who is afraid of oversleeping:
选项：
A:turn-down service
B:laundry service
C:room service
D:morning call service
答案: 【morning call service
】
